Orbyl replies to patient messages on Instagram, WhatsApp and Messenger — in Arabic, English or the mix patients actually write in — using your clinic’s own approved knowledge, booking from your practice system, and handing to your staff the moment a human is needed.
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Works with
How it works
Three things have to be true before an AI agent belongs in front of patients: it answers from what you approved, it knows when to stop, and it earns its place on the schedule.
01
Every reply is drawn from your own approved material — treatment pages, pricing, aftercare sheets, clinic policy. When the knowledge base has no answer, the agent says so instead of inventing one.
02
Diagnosis, dosage, complications and anything the agent is unsure about go straight to a human — with the full conversation, the patient's history and the reason for the handoff attached.
03
Messages that used to sit unread overnight become consultations. Your team sees what patients actually ask, which treatments draw interest, and where enquiries stall.
Built for clinical settings
The limits matter more than the capabilities. These are the ones we designed in first.
Grounded answers
The agent replies from your approved knowledge base and cites the source internally. No answer, no guess.
Human in the loop
Diagnosis, dosage and complications are never handled by the agent. They route to your clinical staff.
Full audit trail
Every message, retrieved source and routing decision is recorded and exportable.
Your data stays yours
Patient conversations are not used to train models, and access is scoped per staff role.
Thirty minutes, your own knowledge base, and a live agent answering the questions your front desk gets every day.